Raising a Support Request

Support requests to our Solution Specialists can be made directly from the system.

To raise a support request, click on the questionmark icon mceclip1.png in the upper right-hand corner after entering the respective project.

Then, select the option "Create new ticket" from the menu:


On the next page, projectspecific data such as Email, Login, Name and Project are filled by default and cannot be modified.

  • Choose the "Priority" of your request from the menu next to "Priority". Standard priority is set to normal.
  • Next, enter a title for your request under "Subject"
  • Add more information and further describe your request under "Comment"
  • Optional: If required, it is also possible to add files from your device to your request. To add files, drag and drop all files you want to attach to your request in the designated boxed area under "Attachments"

Once all entries have been made, click «CREATE» at the bottom of the page to submit your request.


After you have clicked create, you will receive a confirmation on the next page, that your request has been submitted.


Once the ticket is processed a member of the Support Team will respond to the submitted request.


Need further help? Contact our Support Team